This Policy was last updated on 06/24/2021
Thank you for visiting Social Swans! We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices regarding your personal information, please contact us at email@example.com.
When you visit our Site and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe the conditions under which we collect, store, transfer, use, or otherwise act on information from and about you (“Customer Information.” It covers information that may identify you (“Personal Information”) and information that may not identify you. Please take the time to thoroughly review this document, as it is very important.
APPLICABILITY OF THIS POLICY
This Policy applies to all information collected through our website and any other interactions you may have with us (e.g., customer service inquiries, sales, marketing or events, etc.).
This Policy does not apply to any third-party applications or software that we may integrate into our website or platform, third-party products or services, or businesses we do not explicitly include in this Policy.
We reserve the right to change this Policy from time to time as laws, regulations, and industry standards evolve. We will post the changes and encourage you to review this Policy to stay up to date. If we make changes that materially alter your privacy rights, we may provide additional notice, such as email or notifications on our main site. If you disagree with the changes to this Policy, you should discontinue the use of our website and any other services we provide to you.
- S.15th st
Philadelphia, PA 19102
INFORMATION WE COLLECT AND RECEIVE
We collect and use various types of information to better respond to your needs:
Contact Information: This includes information (e.g., name, phone number, email address, mailing address) that you provide to us when creating an account, placing an order for purchase, or posting content on our sites such as reviews and testimonials.
Payment Information: This includes information about the payment methods used and the verification thereof when placing an order for purchase. Examples include the last four digits of your payment instrument number (such as a credit card number) and the security code associated with your payment instrument, email address, billing and shipping addresses, phone number, and any other billing information provided.
We do not have direct access to your payment information (e.g., full credit card number, security code, etc.). This information is transmitted directly to your choosing payment gateway (e.g., PayPal, Stripe, Shopify Payments, Apple Pay, Amazon Pay, etc.). We do not store this information in our system.
Location Information: We receive information from you and other third parties that help us ascertain your location.
Information Collected Automatically: When you navigate our website, we automatically receive your computer’s internet protocol (IP) address. This information does not reveal your specific identity (like your name or contact information). Still, it may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information. This information is primarily needed to maintain the security and operation of our Sites and for our internal analytics and reporting purposes.
Third-Party Data: We may receive data about products, organizations, industries, and services that are customers, Website visitors, and other matters related to our business to make our own information better or more useful. This data may be combined with other information we collect.
Although no one is under a statutory or contractual obligation to provide any Customer Information, certain information is collected automatically. If some information, such as Payment Information, is not provided, we may be unable to provide any products or services to you.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
- To track how you use our website
- To record whether you have seen specific messages we display on our website
- To keep you signed in our site
- To record your answers to forms, surveys, and questionnaires on our site while you complete them.
- To record the conversation thread during a live chat with our support team
- To deliver marketing campaigns and track their performance
- To enable and support our security features and help us detect malicious activity
- To help us understand, improve, and research products, features, and services.
HOW WE USE INFORMATION
In general, we are the Data Controller of the information you provide to us for the products and services we provide to you. We may use Customer Information in furtherance of our legitimate interests in operating our business. More specifically, we use this information to:
- To provide, update, maintain, and protect our products, services, Websites, and business.
- As required by applicable law.
- To communicate with you by responding to your requests, comments, and questions.
- To develop and provide additional products, services, and features.
- To send emails and other marketing communications to inform you about changes in our Policy or other terms and conditions, new products, or promotional communications.
- For billing, account management, and other administrative matters.
- To investigate and help prevent fraud, security issues, and other abuse.
We also allow some information that you share with us to be shared with third parties. Our Websites allow you to post information that can be readily viewed, copied, downloaded, or used by others. Examples of this use include:
- Posting a message, picture, or review in an open forum
- Tagging us in an image or post on social media
- Clicking on an icon or link next to another message to convey your agreement, disagreement, like, or thanks
We allow this information to be displayed and shared, and we reserve the right to use it in the future in any way we decide, without further remuneration. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
We will retain Customer Information pertaining to you for as long as necessary for the purposes described in this Policy. This may include keeping your Customer Information after you have deactivated any accounts that you may have with us for the time needed to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.
HOW WE SHARE AND DISCLOSE INFORMATION
This section describes how we may share and disclose Customer Information.
Information we obtain from third parties. Although we do not disclose your personal information to any third party, except as set out in this Policy, we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
Debt collection and fraud prevention activities. To assist in combating fraud, enforce our rights, contracts, and policies, protect our property or safety, and collect any monies owed to us, we may share Customer Information with credit reporting agencies, debt collection agencies, payment processors, attorneys, law enforcement, and other third parties as necessary.
During a change to our business. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of our assets, or takes steps in contemplation of such activities, some or all Customer Information may be shared or transferred, subject to any applicable confidentiality arrangements.
Sharing customer experiences. We may disclose or use aggregated or de-identified Customer Information for any purpose, including to share customer experiences with other current or prospective customers.
To comply with laws. If we receive a request for information, we may disclose Customer Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation, or legal process.
TRANSFERRING DATA INTERNATIONALLY
We may transfer personal data we have collected from you to third-party data processors located outside of the European Economic Area (“EEA”) or United States of America (“USA”). Please be aware that countries outside of the EEA and USA may not have the same level of data protection; however, our collection, storage, and use of your personal data will continue to be governed by this Policy.
By using and/or shopping on our Websites, you consent to the transfer of your personal data processors located in countries outside of the EEA and USA.
To the extent prohibited by applicable law, we do not provide products or services to or allow the use of our Website by anyone younger than [INSERT NUMBER] years old. If you learn that anyone younger than [INSERT NUMBER] has unlawfully provided us with Personal Information, please contact us, and we will take the necessary steps to delete such information.
Individuals located in certain countries, including the European Economic Area and the United Kingdom, have certain statutory rights in relation to their personal data. The law requires us to tell you about your rights and our obligations to you regarding that personal data. We do this now by requesting that you carefully read the information provided at www.knowyourprivacyrights.org.
Subject to any exemptions provided by law, you may have the right to request access to your Customer Information, as well as to seek to update, delete or correct this information. You can do this by sending an email request to firstname.lastname@example.org.
To the extent that our handling of your Personal Information is subject to the General Data Protection Regulation (or applicable laws covering the processing of Personal Data in the United Kingdom), we rely on our legitimate interests, as described in this Policy, to collect and/or process your data. We may also process Customer Information that constitutes your Personal Information for direct marketing purposes, and you have a right to object to our use of your Personal Information for this purpose at any time.
YOUR CALIFORNIA PRIVACY RIGHTS
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt-out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at [INSERT EMAIL ADDRESS]. We will verify your request using the information associated with your account, including your email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.
COMPLAINTS REGARDING USER-GENERATED CONTENT ON OUR WEBSITES
We attempt to moderate user-generated content, but we cannot always do so as soon as that content is published. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or believe the law requires us to do so, we shall remove the content while investigating.
Free speech is a fundamental right, so we reserve the right to decide, in our sole discretion, whose right will be obstructed: yours or that of the person who posted the content that offends you. If we decide that your complaint is malicious, unfounded, or without sufficient merit basis, we may not correspond with you about it.
ACCESS TO YOUR OWN INFORMATION
To obtain a copy of any information that is not provided on our website, you may send us a request at email@example.com. After receiving the request, we will tell you when we expect to provide you with the information and whether we require any fee for providing it to you.
If you wish us to remove personally identifiable information from our website, you may contact us at firstname.lastname@example.org. This may limit the service we can provide to you.
When we receive any request to access, edit or delete personally identifiable information, we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.